Refund policy

Returns & Refunds

Each LEONLY piece is made especially for you using the photo and personalization details you provide. Because our products are custom-made and personalized, we do not accept returns, exchanges, or cancellations for change of mind.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Include your order number and clear photos showing the issue so we can review it.

If we confirm that your item is damaged, defective, or was made incorrectly, we will provide an appropriate remedy, such as a replacement or refund, in accordance with applicable consumer law.

Personalization

Please make sure that the photo, pet name, and other personalization details you submit are correct before placing your order. We create your item based on the information and files you provide.

This policy does not limit any rights you may have under applicable consumer protection laws.